Email Hookcut support
Include the email you use to sign in and the job ID or purchase reference, if available. A screenshot and a short description of what happened help us investigate. Never include passwords, API keys, or full payment-card details.
Missing credits or a stuck job?
Refresh your balance after checkout. For a saved video, use “Check processing status” or open it from Recent videos. If the job says “Needs review,” email its job ID instead of submitting the same video repeatedly.
See our Refund Policy for credit returns and payment refund requests.
Privacy or content concerns
Use the same email for privacy requests or to report content you believe infringes your rights. For a content report, include the relevant URL or job details, describe the rights involved, and provide a way to contact you.
About Hookcut
Hookcut is based in New Jersey, USA.