Who to contact
This policy describes how Hookcut, based in New Jersey, USA, handles your information. Send privacy questions or requests to hookcutsupport@gmail.com.
Information we receive
- Account information: your account identifier, email, and name when supplied by ChatGPT sign-in. Hookcut stores your identifier and email to associate jobs and purchases with your account.
- Video jobs: submitted YouTube links, editing settings, job identifiers, processing status and errors, clip names and scores, and export/download links.
- Purchase records: pack, amount, credit transactions, payment references, payment status, and refund or dispute information. Card information is entered on Stripe’s checkout; Hookcut’s application does not store full card numbers or security codes.
- Support messages: information you email us, including attachments and any order or job details you provide.
- Technical information: hosting, sign-in, payment, and video providers may receive IP addresses, browser details, cookies, and request logs when serving or protecting their services.
How information is used
We use this information to sign you in, keep credit balances and job history, process and deliver clips, verify purchases, prevent duplicate charges and misuse, troubleshoot failures, handle refunds and disputes, answer support requests, and meet applicable obligations.
Services involved
- OpenAI / ChatGPT Sites and Cloudflare: website hosting, sign-in, application requests, and database infrastructure.
- Klap: receives the source video URL and editing settings, accesses the video, and processes and hosts generated media. Playing or downloading a clip connects your browser to the media provider.
- Stripe: receives checkout information, including email and order details, and processes payment information directly.
- Google / Gmail: handles support emails sent to our support address.
These providers have their own privacy practices and may process information in the United States or other countries. We may also disclose information when required by law or necessary to investigate fraud, protect users, or resolve a dispute.
Hookcut’s current application does not include advertising trackers or a feature that sells customer data. Third-party services may use their own cookies for authentication, security, payment, and other purposes described in their policies.
Storage and retention
Account, order, credit, and job records remain available for ongoing service, support, and payment reconciliation. The current application does not automatically delete these records on a fixed schedule. Contact us to request deletion. Certain records may need to be retained for legal, accounting, fraud prevention, or dispute purposes.
Generated media is hosted by the processing provider and may become unavailable. We do not promise a fixed retention period for third-party copies or backups. Avoid submitting confidential or sensitive material, and treat download links as information that should not be shared publicly unless you intend others to access the media.
Your choices
You can choose not to submit a video or purchase credits. Email hookcutsupport@gmail.com to request access to, correction of, or deletion of your information. We may need to verify your identity and explain any records we must retain. Depending on where you live, additional privacy rights may apply. Requests concerning data independently held by your sign-in or payment provider may also need to be directed to that provider.
Children and updates
Hookcut is not directed to children under 13. If you believe a child has provided information, contact us so we can investigate and address it. Updates to this policy will be posted here with a new date.